Refund and Return Policy

Thank you for purchasing our toll route guides and road maps at trgide.pro. We strive to provide you with high-quality digital products. Please read this policy carefully as it outlines our guidelines for refunds and returns.

  1. Digital Products

    Due to the nature of digital products (e.g., downloadable guides and maps), we generally do not offer refunds or returns once the product has been downloaded or accessed. This is because digital products cannot be physically returned.

  2. Exceptions

    We understand that exceptional circumstances may occur. We will consider refund requests in the following situations:

    • Product Defect: If the digital product is defective, corrupted, or unusable upon download, please contact us within 7 days of purchase with a detailed description of the issue. We will investigate the problem and, if the defect is confirmed, we will provide a replacement or a refund at our discretion.

    • Incorrect Product: If you received the wrong product due to our error, please contact us within 7 days of purchase. We will provide you with the correct product or a refund.

    • Duplicate Purchase: If you accidentally purchased the same product twice, please contact us within 7 days of the duplicate purchase. We will refund the duplicate purchase, provided that you have not downloaded or accessed the product more than once.

  3. Refund Process

    To request a refund, please contact our customer support team at [Your Customer Support Email Address] with the following information:

    • Your order number
    • The name of the product
    • A detailed explanation of the reason for your refund request
    • Any supporting evidence (e.g., screenshots of the defect)

    We will review your request and respond within [Number] business days. If your refund is approved, we will process the refund to your original payment method. Please allow [Number] business days for the refund to appear in your account.

  4. Non-Refundable Situations

    We do not offer refunds in the following situations:

    • Change of Mind: If you simply change your mind after purchasing and downloading the product.

    • Lack of Compatibility: If the product is not compatible with your device or software, and this was not clearly stated as a requirement on our website.

    • Failure to Read Product Description: If you did not read the product description before purchasing and the product does not meet your expectations due to information that was already provided.

  5. Policy Amendments

    We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

  6. Contact Us

    If you have any questions or concerns about our refund and return policy, please contact us at [Your Contact Email Address].